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Northern Virginia health system Inova Health has tapped Notable to utilize its AI-enabled platform for administrative use pertaining to revenue cycle management and operations.
Notable offers intelligent AI agents for inbound, outbound and referral workflows in contact centers, including conversational AI-powered voice and SMS assistants. Its AI agents also aim to improve revenue cycle management, close care gaps in value-based care, and automate registration, nonclinical prior authorizations and appointment workflows.
The collaboration with Inova will focus on revenue cycle management, patient access workflows and referral management, including additional documentation requests (ADRs) and denials, as well as closed-loop referral management.
"Inova's mission drives us to continuously invest in technologies that strengthen care delivery and support our workforce," Matt Kull, chief information and digital strategy officer at Inova, said in a statement. "Our collaboration with Notable will help us simplify administrative processes, expand access and ensure our teams can focus more of their time on what matters most: caring for patients."
THE LARGER TREND
Last year, Inova announced a partnership with AI-enabled medical documentation company Abridge, which would become the provider's system-wide generative AI platform for clinical conversations, aimed at improving documentation for clinicians.
Notable also announced it expanded its contract with MUSC Health, the clinical arm of the Medical University of South Carolina. The company integrated automated workflows into MUSC Health, focused on scheduling, voice notifications and revenue cycle functions. In a statement, Notable said it was also testing additional features for potential future integration.
The company also launched Flow AI in 2025, a conversational assistant that aims to make it easier for healthcare organizations to design, debug and optimize AI Agent workflows.
