Organizational Governance

Banner Health's "Text the CEO" initiative allowing patients and families to give leaders their feedback in real time has helped improve patient satisfaction, according to senior digital product manager Amy Adashek-Pinn.

Lee Kim, senior principal of cybersecurity and privacy at HIMSS, says she believes strong governance and psychology-based training can help healthcare organizations combat social engineering cyberattacks that exploit workers' instinct to help.

Tjasa Zajc, special advisor for HIMSS, says HIMSS25 Europe will bring in government staff to talk about implementing the European Health Data Space and health system leaders to share use cases for AI and digital technology.

Awardees from around the globe gathered at HIMSS25 Stage 7 and DHI Achievement Reception to discuss their journey toward achieving HIMSS Stage 6 and 7 validations, while enhancing care accessibility and adopting transformative technologies.

According to Anne Snowdon, chief scientific research officer at HIMSS, hospitals wishing to implement AI require sufficient IT infrastructure, strong leadership and governance frameworks, and talented staff who can use the tools safely.

Jong-Soo Choi, CTO of Korea's Samsung Medical Center, says he believes AI can enhance healthcare delivery, but that technical issues related to accessing the cloud and proper handling of patient data must be overcome first.  

Nelita Iuppa, Cleveland Clinic's executive director of informatics and a 2025 HIMSS Changemaker Award recipient, advises aspiring health IT leaders build relationships, document their journeys to learn from the changes they've made and embrace flexibility as new tools emerge.

Data modernization, transformation, interoperability, the use of the digital health indicator, the importance of collaboration and policy, were on the minds of health leaders at the HIMSS25 Public Health Data Modernization Forum.

At the HIMSS25 AI in Healthcare Forum, industry thought leaders gathered to discuss how AI will be transformative and disruptive for the future of healthcare.  

Shawn Weldin, IT director of Sabetha Community Hospital and Changemaker Award recipient, recommends that executives at rural hospitals work with vendors to implement new tools at a scale suitable for their size.